return policy...

we accept returns within 7 days of delivery date for in-store credit only.  i promise that we are NOT trying to be difficult,  it’s just that we our dresses are made in very small batches (with lots of love) to order!  your happiness is important to us... so but if you get something that doesn't work, we'll let you switch it for another that is a better fit or color for you!

 

ALL SALE ITEMS AND CUSTOM ITEMS ARE FINAL SALE.

 

to return an item, it must be in its perfect original condition you received it in... unwashed, unworn, unaltered, and with tags still on! we reserve the right to refuse a return. items damaged, altered, or show signs of wear will not be accepted for return and will be returned to sender. please email info@hayleystarr.com for a return authorization (ra) code and return address information.  returns shipped without an ra code will be returned to sender at their expense.  all shipping and handling charges are non-refundable. hayley starr is not responsible for any loss or damage incurred on return shipments.

 

customer guarantee...

we guarantee complete satisfaction on all of our products. if you are not satisfied for any reason, please return the item(s) within 30 days for a complete refund. online and credit card orders will receive a credit on next billing statement. all shipping fees are non-refundable.


 

shipping limits...

all products we have in-stock ship within 5 business days of receipt of your order. for pre-ordered items, check the page's details for a more accurate time of arrival. all expedited shipments require a signature release (although this may be waived by the carrier if a safe location is found to leave the package).  we are not responsible for lost, misdirected, or delayed mail.

 

payment options...

we gladly accept all major credit cards (Visa, Master Card, American Express, & Discover) an d Paypal for all online order transactions. Sorry, we cannot accept checks, money orders, or C.O.D. orders.

 

contact us...

we appreciate hearing from our customers, and welcome comments and feedback... please email us at info@hayleystarr.com.

 

your privacy is our policy!...

hayley starr takes the privacy concerns of our customers very seriously. no personal information of any customer shall ever be exchanged with another individual or entity without the written consent of the said customer. no greater amount will ever be charged to a customer's credit card unless requested specifically by the customer for additional merchandise. all orders will be shipped before the credit card is actually charged. fraudulent credit card usage will be reported to the proper authorities.

 

customer personal information...

all information collected on this site is the exclusive property of hayleystarr.com. no customer information is sold, shared, rented, or transmitted in any way to parties outside of the organization. the customer understands that hayleystarr.com does collect personal information when an order is placed online. this information includes, but is not limited to:

customer name

customer shipping and billing address

customer telephone number

customer credit card type, number, and expiration date

customer IP address Fraud

hayleystarr.com takes fraud very seriously, and any attempt of fraud will void our privacy policy for the individual. IP address and customer information will be shared with third parties to include but not be limited to the local police and the FBI. if you are here attempting to commit fraud, you are not a customer, and you will not be tolerated.

 

website security...

hayleystarr.com makes use of state-of-the-art encryption technology through Secure Socket Layer (SSL) to protect customer information. please note the SSL in the URL when placing an order with hayleystarr.com

 

trademark and copyright notice...

the hayleystarr.com website and all materials contained therein are protected by the federal Copyright Laws of the united states of america and all other countries worldwide. any use of images, text, clips, music, or any other proprietary material or information from hayleystarr.com  is prohibited without prior written consent from hayleystarr.com.

 

links to other websites...

hayleystarr.com contains links to outside Websites. the organization does in no way endorse these sites, or take responsibility for the privacy practices of these Sites. we strongly encourage all shoppers to read the privacy policies for each individual site before shopping.

 

newsletter and promotions...

hayleystarr.com provides as a service to customers the option to receive promotional emails periodically through an opt-in and opt-out subscription. customers must opt-in for this selection and are given the opportunity to opt-out at any time.

 

changes to our privacy policies...

as our business changes so may aspects of our privacy policy. privacy policy updates will be posted here. policies directly affecting customer personal information will always remain in effect, and only policies that further enhance the security and privacy of our customers will be added to this policy.